Feeling a Bit Desperate to Get Unstuck in Your Work Life?

Managing Communications and Winston Bersch, Guide & Business Analyst, are presenting #UNSTUCK, a workshop for solo entrepreneurs, business owners, and those making career moves, March 13, 8:00 a.m. to 10 a.m., at Troy University, 100 Volvo Parkway, Ste. 300, Chesapeake.

Presenters include Susan Long-Molnar, President, Managing Communications, on “Making YOU Marketable,” and “Branding with LinkedIN,” and Winston Bersch, presenting “The Human Experience,” on understanding your authenticity and creating your life from the inside out.

For more information and tickets go to Eventbite: https://www.eventbrite.com/e/unstuck-workshop-tickets-43129352053

Check THIS out and get #UNSTUCK!



Build Followers in Your Organization? Yes!

The rumors and gossip which can get out of control is often the result of employees knowing too little too late. If you want people to feel connected, accountable, and excited about the success of the company, you must develop and monitor leadership communications strategies. They need the “news” on both positive and negative aspects of the business before the media, customers and other external contacts know more than they do.

  1. The rumors and gossip which can get out of control is often the result of employees knowing too little too late. If you want people to feel connected, accountable, and excited about the success of the company, you must develop and monitor leadership communications strategies. They need the “news” on both positive and negative aspects of the business before the media, customers and other external contacts know more than they do.
  2. Building the skills and talents of others and making employees partners in the process of accomplishing goals is not as easy as you think, especially for middle managers and supervisors. Their own success is based on their ability to engage and hold accountable each employee’s contributions to goals, including financial, continuing improvement, innovation of new processes, products and services, and fulfillment to your customers.
  3. Empowering your staff to continually improve, sharing your knowledge and experience generously, and pressing your team to achieve more are essential functions to calling yourself a leader in your organization. Too often, these three goals are overlooked in performance evaluations and job function accountabilities.
  4. Followers need to know what is expected of them, what is important to you, and how to make an impact they can be proud of with self-fulfilling rewards (as well as any actual incentives from the company). All of this cannot just be assumed. It takes ongoing, clear communications.

As we move into 2018, nothing could give you more value than identifying communications training needs for both your leaders and on a broader scope, your employees. I would like to meet with you soon to see how I can assist you with a communications audit, discuss your challenges, and determine aspects of your communications planning which can further you company’s business goals in the new year by giving more focus, better processes, and new measurable skills which will assist employees to do great work and achieve great success.

If you would like to learn more about MCC’s training services, check out Frequently Requested Topics:


Hampton Roads Learning Consultants invites you to Master the 3Cs! Build a Better Workplace

Are you wondering what resources are available for coaching and training with local learning professionals? Do you find out-of-town consultants put strains on your organization’s budget and never include any follow up resources? We hope to inspire you with increased awareness of local resources and introduce you to techniques to positively impact your efforts to engage and collaborate with your employees and increase productivity! Two other incredible learning consultants are presenting with Susan Long-Molnar on the 3Cs…Communications, Conflict, Coaching. Check out the flyer, and then call or email for your advance registration pricing. Save-the-Date for Friday, October 27, 8:30am-12:30pm in Virginia Beach!

Download the Flyer: Master the 3Cs! Build a Better Workplace

Sign Up Now!


Communications is NOT a Soft Skill

Managers learn how to communicate from their previous experiences. If you
have not defined how your company should communicate within and made that a
daily experience, managers will always revert to their own experiences, as an
employee or to how their former bosses communicated. Sometimes that’s great,
but not always.

Have you ever had a manager or supervisor who clearly shared the mission of
the organization in daily interactions. who could clearly communicate your role in
the big picture, and who could somehow engage your team to collaborate, stay
positive even during the worst times, and willingly acknowledge when you have
succeeded in your work? If so, you probably have picked up on some of those
traits in your own personal development.

Unfortunately, communications skills are like technology. It's easy to pick up bad
habits or not stay up-to- date as demographics, economic conditions, competition

If you would like to be reminded of the value of communications training and
what are some considerations within your own organization, I hope you will read
this recently published article I authored in one of our local business magazines,
Inside Business.

Inside Business Expert Column

Micro Target Market for New Target Acquisition

Micro marketing is a strategy used to target a small population of consumers with clearly defined needs for products in the market. All advertising efforts are focused on a highly targeted group of consumers.  If you are a business owner or marketer, you should focus closely on defining the target group by its distinctive characteristics.

You keep up with social media. You advertise and sponsor in local events. You buy radio spots. You go to networking events for the masses.

Are you getting the ROI you need to grow your business?

Micro marketing features four main aspects including product, placement, promotion and price. With these features, micro marketing will become your most powerful tool businesses of all sizes can use to capture customers matched to your products and eventually turn these customers into devoted clients to the business. The research done in micro marketing takes a look at a wide range of demographics including lifestyles, spending habits, attributes and attitudes of the target group. The standard data concerns gender, location, education, occupation and marital status. It delves deep into lifestyle, from spending habits to values. A business will use the data to match against a specific set of product or service attribute.

Come learn how to be more strategic, whether you are a small business owner or a sales representative for your company!

Join our free seminar “ Micro Target Market for New Target Acquisition” hosted by Veteran Integrated Solutions  on Thursday, July 13th from 7:45-8:30AM at Town Point Club in Norfolk. You will learn how micro targeting can make a difference.

To sign up, visit https://www.eventbrite.com/e/micro-target-market-for-new-target-acquisition-tickets-35413531827

What’s Good Enough? Do a Marketing Audit Now to Reach 2017 Goals

What is good enough? How do you know your marketing strategies are working? Why did a marketing campaign fail? Conducting a marketing audit is just as important as conducting the required financial audit most organizations make a priority. Unfortunately, for small businesses, and maybe even larger marketing departments, the marketing audit gets erased off the list after the busy holidays.

Marketing campaigns will fail. Events will fail. We know this yet a serious evaluation of all marketing strategies will help improve your efforts next time around. For that matter, a failure is often the only way an organization focuses on the improvement needed to stay competitive.

I recently conducted an audit on a company’s website content. the CEO expressed a need to promote the company because they were going to be hiring additional staff as well as hoping to grow the staffing placement they do for clients. Although there was plenty of information on a variety of services, there was very little on the website to let interested candidates know what the culture was like or how employees felt about their work or for that matter, what kind of work offered opportunities for employment. From content to visuals to simplicity in architecture, the firm had been missing out compared to their competitors.

How such tools support your business goals is just one piece of a thorough marketing audit which should evaluate and document key areas such as strategic and tactical planning, program development and implementation, budgeting and resource allocation, market, customer and competitive analysis, measurement and reporting. Deciding how deep you want your marketing audit to be is the first step. Here are some questions to help you decide:

1. How closely does your marketing plan align to your 2017 business goals?

2. Do you have effective strategies to reach each targeted market and marketing segment? How well is your

organization communicating the services which provide the most revenue or meet other goals?

3. How up-to- date is your market research and competitive analysis?

4. Do you have adequate infrastructure to collect marketing data with tools and processes for analysis?

5. What people skills and time are being used for marketing? What do they need to improve performance in 2017?

These are just a few of the questions you or someone on your staff should be asking. If you are in Hampton Roads, we are actually conducting our first Communicate BIZ Roundtable for 2017 on this topic! Check out the details on the Communicate BIZ Feb 2017 flyer!


Part I: Branding Emotion, Consistency and Frequency

We buy stuff from people we like, right? We also buy from people who we trust, who build our self-esteem, who validate us, and satisfy a multitude of other needs. So why do we go to stores we hate or use vendors we don’t trust? You probably have numerous reasons but most boil down to having a strong relationship with the brand, even when we have become disenchanted. Understanding what emotions are tied to a brand is not something most businesses think about, yet we should. Every product or service that is truly branded involves some emotion, either in its use, people who represent it, our memories or solutions that work.

I got my first car in the early 70s. For $50 down and $125 a month, I graduated from college and stepped into my bright yellow Volkswagon. For decades, Volkswagon has been the fun but affordable brand, from the flower on the dash to the “Drivers wanted” days of the Passat and beyond. What is that commitment like Volkswagon’s fun yet affordable makes our own brand perform as promised? You probably have a brand truth, the words which often play out in a tagline, a slogan, or some other key message. Are your customers and potential customers aware of your brand truth? People buy based on personal motivations derived from some set of values they hold. These are emotional.

Just do it. Got milk? You can think of a dozen brands in a few seconds. What makes these brands gain remarkable awareness may be that they represent great products, but usually an element of branding cuts through the rest of the clutter we are exposed to every day. A word of caution when you think of your own business though: short doesn’t always mean memorable, clear, or effective. I “periodically hear financial advisors, consultants, and other service-oriented professionals say in describing their business, “I help people increase their revenue.” This may insult the intelligence of their listeners. Messages should come from an analysis of what specifically differentiates how to increase revenue.

Understanding the emotion your brand offers is just one exercise to work through during a weakened economy. You should also review your strategies for brand’s consistency and frequency. It takes more than seven exposures within a short period of time for your brand to make a lasting impression on your market targets. During the recession, if you maintain consistency in branding your brand, your market targets will be that much more aware that others in your industry have cut back or disappeared. It’s like “whatever happened to ….”. It is critical to maintain consistency in everything from brand truth to commitment long after the excitement of a new marketing campaign or promotion dissipates. Too often, businesses change a campaign before they need to or even worse, just never complete the strategies to make an impact on potential customers.

The old saying “don’t start something you can’t finish” doesn’t apply today. Engage everyone to implement the branding plan and understand that it should never be finished. The strategies should have depth and longevity in mind unless something just isn’t working. Start the e-news campaign, the newsletter or the blog with the commitment to maintain it.

Want More Employee Engagement? Get Social for Your Internal Communications

It’s not just your millennial employees who are online all the time. Most likely your employees interact with friends and relatives constantly. It should not be surprising that social media could be a channel for companies to engage their employees in their work.  Could your business become one of them?

Effective internal communications embraces opportunities for employees to share knowledge, expertise and innovative ideas. The traditional channels moving information upward, downward or periodically across departments may seem safer or easier because intranets, internal newsletters, town halls, and classroom training has been used for years, but we live in a different world now.  If you want to build relationships which redefine your culture and create an atmosphere for spontaneous learning, you have to be where your audience is.

Are you willing for your employees to check their Facebook or LinkedIn accounts at work for updates? Will you and your management team be willing to join and interact in an internal, secure social media group where you and your employees can share information?

There are all kinds of social media software platforms, but a lot of them are industry specific or for large employee populations. For example, if you have a 1000 employees or more, you might want to apply to Facebook at Work where you create a work account for the company which is separate from personal Facebook accounts. With a Facebook at Work account, you can use Facebook tools to interact with co-workers. There is also a Work Chat feature, which is similar to Messenger, offering great spontaneous interaction.

However, small businesses need the same kind of functions for work teams or to support an ever-growing need for mobile and telecommunicating processes.

First though, you need to do some analysis. Let’s assume that your organization is not too slow to adopt new systems and is not too afraid of technology.

  1. What weaknesses are you finding in your current communications strategies? Are employees forgetting to communicate to the right people, at the right time, and with correct information? Are you missing troubleshooting sharing opportunities on your products and services? Are you finding that employees are seldom sharing new ideas to improve the organization?
  2. Analyze what kind of communications would best be used within your company’s culture. Which social media do your employees currently engage in for their personal use, what are your current policies, and how would these need to change?
  3. How can you increase your ability to keep employees informed about compliance or business and sales goals through social media? Where do they currently receive information about your industry and the opportunities for their own growth in their positions?
  4. Is your employee training engaging? Could you create more exciting ways to learn small bits of information quickly and at a pace that makes sense for your business environment?

If you can visualize any one of these questions converting into engaging content and employee interaction, you need to read further.

We recommend starting with one or two social media channels to pilot a company or department group. Yes, we have our favorites: LinkedIn Group, Facebook Group, and Twitter. Here is why:

Facebook Groups 

You can set up a Facebook group, which unlike a Facebook page, will only be viewed by the employees you have invited to join. If you don’t want to have your administrator liking employee personal pages which is required for a standard group invite, you can set the Facebook group to be “Invite-Only” Privacy Setting. This means your Group ‘exists’ i.e. Facebook users and your staff can search for it by name, and see it exists, but they cannot see any information in the group. The way to become involved in the group, Facebook users must ‘ask’ to join the Group, and their membership must be approved by one of the Administrators set up on the Group page. By keeping it ‘Invite-Only’, you are protecting company information, and the Administrator’s time is only limited to accepting Group requests by checking that the person is a company employee.

One of the best functions of the Facebook Group is that it provides an easy platform for collecting and sharing images. In a closed group, employee communications could share a wide range of images, create albums (like all those photos from the town hall meeting that never got published on the intranet) and encourage employees to share. If you’re want employees to read a memo or sales report, all members of the group will receive personal notification, and all comments will be shared with notifications in one place. You can also see and track real-time statistics of how many people have viewed any given update, and who they are.

From a training standpoint, imagine real time reminders of timelines, great examples of interactions or additional resources to share can easily be upload as notes or documents which then can be downloaded.

LinkedIn Group

We really like creating LinkedIn Groups for internal communications because LinkedIn is known as one of the strongest business focused social media channels. Your employees may not be using it as frequently as Facebook, but they will gain from the content focused on work with so many resources. Just like Facebook Groups, LinkedIn groups have various privacy settings. It encourages engagement as it retains multiple discussions, with each discussion in the form of a blog post and room for comments from employees. Unlike a Facebook group where all posts are in a chronological order, LinkedIn shows the latest topics being discussed which could push an update on a topic started last week when someone has a new thought to add. The LinkedIn format encourages leadership in building new discussions by all employees.

As employees review external articles from the LinkedIn news sources, clients, and others, they will become accustomed to sharing these resources in the LinkedIn group. This helps to build a culture for continuous learning while giving employees an opportunity to understand each other’s strengths and capabilities.


If most of your employees prefer Twitter for their social media activity, you can set up a private group on Twitter through an application called Group Tweet. This is a great tool for real-time updating, and should be viewed as an alternative to email or texting. Designed for brief communications, we recommend using Twitter to support what you are doing in your Facebook or LinkedIn group. Want to survey about a topic for the next meeting? Need a trivia question to kick off a discussion? A Twitter group can allow for quick interactions.

As with any kind of open communications within an organization, there are standards which should be set for behaviors expected in internal social media. Ideally, with the right planning and management engagement, social media can be a positive form of communications in your company.

If your company is using social media for internal communications, please share! We would love to hear how you are using these medias.

Four Must Dos for Your Top 25 Targets

A few years ago, I was granted a municipality contract in Gainesville, Florida to conduct communications training for supervisors of employees working in the field.  Our focus was to help employees communicate the big picture…from biomass to natural gas and electric as well as telecommunications for probably the largest utility company in Florida. From the training evaluations, it was obvious we  made a difference in the way supervisors and their employees communicated over those two years.

What should have happened with a highly targeted audience of municipality owned utility companies across the country while “the iron was hot”, just didn’t. We got busy. We failed to tell our story to the rest of those companies.

If you are like most small businesses, most of your customers come to you by referrals or by all those networking events you attend. However, that doesn’t mean that this is the best way to build a business.

Knowing exactly what kind of new business you want (profitable, interesting, potential for longevity, etc.) is really important. Planning how you will “win” them over is usually half-done, often by sales management goals, but not always based on sound discussions about strategy support from marketing professionals.

Let’s try to keep it simple. There is a lot you can do, but here are a few top of mind strategies to use for most any top targets on your list:

Increase your frequency of branding. You can’t ever expect to stay first in the minds of your targets if you only come to their attention occasionally. We are all busier than ever with more messages delivered through more channels than ever before. What you can do for a business probably is forgotten or confused with more than a handful of other competitors who crossover in some way with what you offer. You must be known for something they might need.

Show commitment to your industry and your community. If you truly love what you do, show it. Your potential targets need to see you as an authority in your industry and a company which is passionate about the communities you serve. Just think about the recent political campaigns. Our values are more important in the mix than ever before. If your business and your management team are viewed as engagers, connectors, and truly concerned about your products and services, you will have value for your targets.

Stay fresh and use the tools you already have invested in to engage your potential clients. Be sure to be ahead of the pack not constantly excusing yourself from updating the website, staying engaged in your social media, researching what is important in the industries of your targets as well as your own, and making sure your staff stays up-to-date in skills that matter to your targets.

Research, Follow-up, and Communicate Value. I lump these three together, because you first need to know what is important to your targets, you need to follow up from every potential opportunity, and you need to communicate the value of your particular knowledge, skills, connections and ultimately, solutions you want to offer your targets.

I hope you will decide right now to write down what strategies and tactics you will focus on in regarding to at least one of these four must-dos. I would love to hear how you are accomplishing more focus on your top targets!