The rumors and gossip which can get out of control is often the result of employees knowing too little too late. If you want people to feel connected, accountable, and excited about the success of the company, you must develop and monitor leadership communications strategies. They need the “news” on both positive and negative aspects of the business before the media, customers and other external contacts know more than they do.Read More
Communications is NOT a Soft Skill
Managers learn how to communicate from their previous experiences. If you
have not defined how your company should communicate within and made that a
daily experience, managers will always revert to their own experiences, as an
employee or to how their former bosses communicated. Sometimes that’s great,
but not always.Read More
Micro Target Market for New Target Acquisition
Micro marketing is a strategy used to target a small population of consumers with clearly defined needs for products in the market. All advertising efforts are focused on a highly targeted group of consumers. If you are a business owner or marketer, you should focus closely on defining the target group by its distinctive characteristics.Read More
What’s Good Enough? Do a Marketing Audit Now to Reach 2017 Goals
What is good enough? How do you know your marketing strategies are working? Why did a marketing campaign fail? Conducting a marketing audit is just as important as conducting the required financial audit most organizations make a priority. Unfortunately, for small businesses, and maybe even larger marketing departments, the marketing audit gets erased off the list after the busy holidays.Read More
Part I: Branding Emotion, Consistency and Frequency
We buy stuff from people we like, right? We also buy from people who we trust, who build our self-esteem, who validate us, and satisfy a multitude of other needs. So why do we go to stores we hate or use vendors we don’t trust? You probably have numerous reasons but most boil down to having a strong relationship with the brand, even when we have become disenchanted. Understanding what emotions are tied to a brand is not something most businesses think about, yet we should. Every product or service that is truly branded involves some emotion, either in its use, people who represent it, our memories or solutions that work.Read More
Want More Employee Engagement? Get Social for Your Internal Communications
It’s not just your millennial employees who are online all the time. Most likely your employees interact with friends and relatives constantly. It should not be surprising that social media could be a channel for companies to engage their employees in their work. Could your business become one of them?Read More
Four Must Dos for Your Top 25 Targets
A few years ago, I was granted a municipality contract in Gainesville, Florida to conduct communications training for supervisors of employees working in the field. Our focus was to help employees communicate the big picture…from biomass to natural gas and electric as well as telecommunications for probably the largest utility company in Florida. From the training evaluations, it was obvious we made a difference in the way supervisors and their employees communicated over those two years.Read More